Penglai Huande Steel Valve CO., LTD.

After-sale Service

Maintenance

  • Standard
    A. Inaccurate or incapable testing caused by instruments' quality problem, we promise to repair for free within a half year.
    B. If there is a problem with the tester within a half year after purchasing, our company will help you debug for free.
    C. Instrument damage caused by improper operation or an accident, and the damage is not serious and could be repaired easily, we will repair for free in a half year.
    D. Instrument damage caused by improper operation or an accident, and the damage is serious, we will charge you and repair it.
    E. All of the components are not included in the repairing range.

  • Procedure
    A. If there is test error of the instrument, please contact the manager of the service center, to solve the problem by telephone instruction, WeChat, Facebook, email, twitter, Instagram on our official website. If you cannot solve the problem through these ways, you may send the instrument to us. We will finish related problems in 3 working days after receiving.
    B. You need to contact our sales manager immediately after the instrument is damaged. The sales manager or after-sale service personnel will identify if it can be repaired or not. If the instrument could be repaired, you can send it to us choose a express delivery.

Replacement

  • Standard: From the date users receive the product, if there is any non-artificial breakdown (except nonwarranty part), users could change for free. (The problems that users reflect are true, and there is no damage of the instrument) If the problem can be solved in 3 days, we won’t change for you.
  • Procedure: Customers should first ask the sales manager to confirm the problems, and then send it to us. Then the sales manager and our company will confirm together if the instrument meets replacement standard, and agree to change another one for you. We will carry out our company’s standard procedure, and send instrument again in 3 days.

After-sale Service Procedure

  • Repair report by telephone or WeChat.
  • Take delivery of goods.
  • Repairing
  • Goods delivery
Phone number of domestic after-sale service: +86-17862803616
After-sale service WeChat QR code:
Hdsteelvalve wechat QR code

Return Policy

1. Standard: From the date customers receive the product, the product quality problem cannot be solved in 3 days, (Confirmed by our company), and be refused to change.

2. Procedure: Users should first confirm the instrument problem through sales manager, and coordinate with the sales manager to send the instrument back to us. After our testing department confirming it is not the artificial problem but instrument problem, we will agree to the return application. We will return your payment to you in 7 days. (Procedure refers to our company's standard procedure